Product Manager
& AI systems
builder.
Six years turning messy operations into AI-native products. Currently leading Customer Support AI at Mosaic Wellness — a multi-brand chatbot on n8n + LLMs, serving 5 brands, pushing automation from 40% to 65% and saving $40K a year.
Now building:Product Manager
01 · Automation0%
Bot automation rate at Mosaic, up from 40%
02 · Saved / yr$0K
Eliminated third-party chatbot vendor costs
03 · Years0+
Shipping across ad-tech, edtech, health-tech
04 · Brands0
Served by a single in-house AI stack
§ Operating principles
Three things I've learned
shipping AI products.
01.
Taxonomy before model.
Most AI product failures are labeling failures. Spend the first two weeks on intent taxonomy, edge cases, and failure modes — not prompt engineering.
02.
Ship in shadow mode.
Run every new system in parallel, silently, against real traffic before anyone sees it. Automation gains compound — but so do early mistakes.
03.
Own the boring parts.
The LLM is 20% of an AI product. The other 80% is routing, fallbacks, console UX, and operator tooling. That is where trust is earned.
§ Selected work
Things I've shipped
in production.
01
Mosaic AI Support
Multi-brand AI support system built on n8n + LLMs. Moved support off WhatsApp into in-app chat. Cut ops headcount from 45 to 24 while growing coverage.
02
AdPushup Console & Video
Led product for Instream Video, scaling to 150+ publisher sites. Revamped the main console after a full UX audit — NPS 6.5 → 8, support tickets −30%, $4K/yr saved on unfilled inventory.
03
TabTask
New-tab task manager — every new tab becomes today's focused task list. Vanilla JS, under 50KB, shipped solo over three weekends.
§ Experience
Six years,
three industries.
Mar 2025 — present · NOW
Mosaic Wellness
Program Manager · Customer Support AI
- Built a **multi-brand AI chatbot** from scratch for 5 health brands on n8n + LLMs — modular intent handling, CX workflows.
- Migrated support from WhatsApp to in-app: scalable, data-rich CX foundation.
- Automation **40% → 65%**; CSAT **57% → 70%+**; cost per query **−35%**; team **45 → 24 agents**.
Apr 2024 — Feb 2025
AdPushup (Geniee Japan)
Product Manager — Instream Video & Console
- Scaled Instream Video to **150+ sites**; ops efficiency **+25%**.
- Directed AdRecover ad-block solution — detection accuracy **+30%**.
- Reduced unfilled-ad cost **27%** (**$4K/yr**) via a GAM cost-reduction strategy.
Mar 2022 — Apr 2024
AdPushup
Product Operations
- Project spillovers **−30%**, feature releases **+20%** via JIRA automation tied to OKRs.
- Post-acquisition: integrated AdPushup + Geniee product/eng ops for seamless collaboration.
- Launched Product Discovery Board with prioritization matrix.
Apr 2021 — Mar 2022
MyClassroom
Business Operations
- Drove growth & ops for a hybrid learning model serving tier-2/3 cities.
- Implemented a unified CRM; staff performance **+20%** across multi-city centers.
- Built strategic partnerships with local institutions.
Feb 2020 — Mar 2021
Tech Mahindra
Customer Success Associate · JIO Mart
- Proactive client support — improved satisfaction and retention on the JIO Mart process.
- Cross-functional implementation of feedback-driven enhancements to service delivery.
May 2017 — Dec 2019
Mavourneen The Empowered
Founder
- Launched and ran an e-commerce brand for professional women's power-dressing.
- Partnered with local designers/manufacturers; raised funding from a private investor.
§ Skills
Toolset & domains.
Product & Program
Product StrategyAgile / ScrumRoadmappingOKRsPRDs & SpecsCross-functional LeadershipVendor & Partner MgmtSDLCDiscovery
AI & Systems
LLM product designIntent taxonomyn8n automationNLP routingAgent consolesShadow-mode rolloutsPrompt engineeringVector search / KB
Data & Analytics
SQLGoogle AnalyticsLookerMixpanelApps ScriptDashboardingA/B testingExperiment design
Tooling
FigmaNotionWhimsicalHubSpotJIRA / ConfluenceGoogle Ad ManagerSupabaseResend
§ Let's talk
Building something with AI at its core?
Direct channels
The shortest path to get in touch. Pick whichever feels right.
Email
rajeev007454@gmail.com
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LinkedIn
linkedin.com/in/rajeevsharma5
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GitHub
github.com/Rajeev00000
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Drop a note
Got a wild AI idea, a gnarly ops bottleneck, or a role worth talking about? I read everything and reply within 48 hours.